Receive Your Shipment
Planning for & Receiving a Residential Freight Shipment
We partner with manufacturers in both Canada and the U.S. We leverage the relationship our manufacturers have with all the major shipping companies and ship direct from manufacturer to your home, business or campground. It will be the manufacturer of your purchase who will package and ship the product.
Check out our Blog post on LTL shipping… https://homeporchpatio.blog/2017/11/14/ltl-hppki-and-you/#more-108
Estimated delivery times should never be considered a guarantee. We work with our manufacturers to track the progress of your order as it moves through manufacturing, packaging and shipping. Home Porch and Patio Kits Inc. generally receives shipping information after the product ships and we are committed to sharing that information with you as it comes available to us.
We encourage you to call after about 3 weeks to check on the progress. Though it might take a couple of days to get information, we will be pleased to provide updates.
Special Note
On every page of every product line on our WEB site, you will find linked (at least 3 times) our “Current Delivery Zones.” This has been necessary post-pandemic since the logistics industry (shipping) has fundamentally changed and we can no longer ship throughout the entire contiguous USA. To see maps of our Current Delivery Zones:
How We Ship
UPS / FedEx Ground
Smaller items, like window awnings or post purchase accessories or backordered items to fulfill the order, will ship by UPS or FedEx ground within the contiguous US.
- UPS / FedEx will not deliver to APO, FPO or PO Box #’s.
- We do not offer “Special Shipping Options” (3-Day, 2-Day, Overnight, etc.). Contact UPS / FedEx regarding standard delivery practices in your area.
Though Home Porch & Patio Kits Inc. has no control over how the manufacturer runs its shipping, we are always standing by to help in any way we can.
Manufacturer Stock Trucks
Larger items will be delivered by our manufacturer’s stock trucks. They typically use a large truck / 18 wheel semi-trailer with a 53′ trailer for delivery purposes.
There is no way we can know whether your neighborhood has ‘difficulties’ (mountain roads, overhead wires, dead end streets) which prevents a tractor trailer from making a delivery.
It is your responsibility to make this known at the time you place your order and we can talk about a ‘plan B.’
The Process
- Once your order is ready and has been boxed, your order is brought to the shipping area, in each of our represented facilities.
- Your order is then scanned and prepared for the journey to you.
- Your order will likely make a few stops along the way as the carrier picks up additional products for distribution from our other service center’s.
- At this point, the driver will call you to set up a delivery time. Your delivery time will be based on when the truck is passing through your area. There will be no other options presented to you.
- Last step is delivery day!
Helpful Tips
We strongly advise taking down the name and phone number of the driver that calls. In the unlikely scenario that they are not on time, it would be them you would call.
Your shipment is delivered as ‘curbside delivery.’ The truck will stop at the bottom of the driveway. The driver’s responsibility ends by opening up the back of the truck. The driver is not responsible for unloading the product. It is highly recommended that you have someone to help you unload your material from the truck and into the garage or backyard. That said, most driver’s will be kind and helpful during this process!
In all cases your material / product will be packaged and shipped such that two people can carry the largest of the boxes. More often than not the boxes may be more awkward (long) than heavy. This is often what dictates the necessity of two people. The driver will always give you plenty of time to unload and inspect the boxes.
The shipment of your material is prepaid! Drivers should not be charging you for deliveries described above. In the event that a clerical error has occurred – call us as soon as you can at 1.844.404.0484
Though Home Porch & Patio Kits Inc. has no control over how the manufacturer runs its shipping, we are always standing by to help in any way we can.
How to Receive Your Product - - Important!
Shipping product around North America is a complicated business. Their employees are generally great people, with families and responsibilities like you and me. They honestly do their best to get the product to you undamaged, however damage and accidents can occur. It is imperative that you follow the instructions below, it allows for us to take the responsibility of dealing with shipping companies. By following the instructions below we will be able to send out the replacement material with no paperwork or cost to you.
Inspect the boxes. If there is damage to the box, whether it is a crease in a long box or holes/tears in the cardboard take the time to open the box where the damage is and make sure there is no damage to the contents of the box.
Exercise good judgment! For example if the total width of your unit is 16′ and there is damage to the last 2′ of a 20′ piece of gutter, then your can receive the damaged material and complete your installation without delay!
Refuse the shipment entirely ONLY if there is extreme damage to most of the product. If you are unsure about what to do, call us toll free (1.844.404.0484) while the driver is there and we will help with the decision. Know, in the case of an entire shipment being refused that it may take a number of weeks or more (depending on the season) to get replacement material out to you
UPS / FedEx Shipping
It is rare that this method of delivery results in damaged material. If it does, please take pictures of the box, the damaged material and the bill of lading. Send the pictures and information to us at damage@homeporchandpatiokits.com
Manufacturer Stock Trucks
If there is damage to the contents of any box, the entire box is to be returned with the driver.
Keep all boxes whose contents are not damaged!
Please note All Damage on the bill of lading which the driver has you sign.
Take pictures of the box(es) you are sending back, the damaged material and the bill of lading that the driver has had you sign.
Please make note of any descriptions on the boxes that are being returned. This will help us know what needs to be sent out to you without waiting for it to be returned! Boxes that are properly documented and sent back will then be replaced and shipped out to you promptly.
Send the pictures and information to us at damage@homeporchandpatiokits.com
SPECIAL NOTE: You will have up to 48 hours, with no exceptions, to report any shortages or hidden damage.
In the Case of Shipping Damage or Manufacturer Error
We WILL ...
…work with you, the shipping company and the manufacturer to get you the replacement parts as quickly as possible. Manufacturing times and shipping distances will obviously affect timelines.
We will NOT ...
- Respond to abusive behaviors. Like you, all parties involved are human and deserve respect, patience and understanding.
- Be responsible for replacement materials for damage that is not noted at the time of delivery.
- Be responsible for claims of damage after the unit has been signed for ‘as received in good condition.’ Though we always go the extra mile, our ability to honor such claims is extremely limited. (Click here for further explanation)
Nor can we...
Offer monetary compensation for customers’ installation timelines that change due to manufacturing or shipping delays.
Offer monetary compensation for customers’ installation timelines that change due to damage during shipping.
Offer monetary compensation to the customer or their contractor for installation timelines that change due to manufacturing or shipping damage/delays.
